Terms and Conditions
Please note that unless otherwise agreed, terms are strictly IN ADVANCE, and we reserve the right to delay production until payment is received. We ultimately prefer an electronic transfer (our banking details are printed on the invoice you receive per email), however cash payments (at the premises / direct deposits) are also accepted.
We are unfortunately unable to accommodate credit cards at this stage.
There is a 14-day return policy on the rare occasion that you may be unhappy with your product or service, and we will be happy to accept a return and organise a subsequent refund / credit, should this be required, provided the product is in the same condition as what it was when it left our our shop, is unused and the reason for return is acceptable to the company.
CANCELLED / ABANDONED JOBS
If an order is placed, it is assumed that you have accepted terms and conditions included herein, one of which is collection of your order, unless delivery or alternative transport has been arranged.
Cancellation of orders after they have been placed, carry a 50% penalty fee, plus any additional costs incurred as a result of the deconstruction of the order.
Jobs that have been abandoned / not collected from the factory for longer than 30 days after completion, will be charged an additional storage fee of R 100 per week, to a maximum of 60 days. Thereafter, the Company is entitled to take legal action against the defaulter, and claim any additional costs that may be incurred as a result of this.
Although we will attempt to provide as much notice as possible, we reserve the right to adjust our prices without notice.
ETH is VAT registered
Resale options are available on request and strictly subject to prior, written consent being obtained from ETH Canvas.
No stock on consignment.
In such instances, an individual pricing structure will be provided, as well as a recommended retail price list, reflecting the prices available to the public should clients wish to purchase from us directly. No action or intent by the agent to claim otherwise regarding our prices, will be tolerated.
No undercutting of the recommended retail prices permitted, however the agent is entitled to mark up as they see fit. We will guarantee agents sole-agency within a certain perimeter in order for the retailer to remain competitive.
Resale is also subject to our Company name and contact details (as stamped on the back of every frame) being visible at ALL times.
Legal action will be taken against any stockist or individual that attempts to disguise the identity of the source of our product, with or without permission having been obtained from us for the resale of our canvasses.
With regards advertising and resale, all and any advertising of our product, on our behalf or otherwise, is prohibited, subject to prior written consent by the company. The company provides adequate social media options for advertising purposes, to which re-sellers will have access. We are very specific about the way we want our image and policies portrayed and no re-seller will be permitted to assume representation of the company without prior consultation and agreement. Additional information on application.
Although we always strive to deliver exceptional service, turnaround time on canvas production, stretching or any other services will be determined as a standard on each job.
We understand that sometimes urgency is optimal, and will always try and accommodate you.
Turnaround times may be provided as a guideline only.
DELIVERY AND COLLECTION
Packaging, delivery and/or courier costs will be for your own account, on request only.
All our deliveries are outsourced and we are in no way responsible for any damage whatsoever incurred to orders during transit. All our goods undergo a stringent quality check before dispatch, and we will not accept returns on any goods that are returned due to damage occurring after they leave our premises. Should such damage occur, you will have to recover any losses directly from the transporter involved or from your insurance company. Packaging of items are done according to standard, and marked fragile prior to dispatch. There is no insurance on transport, unless you arrange for it yourself or request same from courier quotes we arrange for you (where available)
07:30 - 04:00, Mon - Thurs
07:30 - 14:00 Fridays
Weekends & public holidays - closed.
DAMAGE OF PRINTS / PAINTINGS / FABRICS / OWN CANVAS DURING STRETCHING DISCLAIMER
Stretching and re-stretching is done strictly at the client's own risk.
The client understands and agrees that, although extremely unlikely, any damage caused during the stretching or re-stretching process of prints / paintings / fabrics / own canvas, linen, or the like, and caused directly or either indirectly by the particular material's original condition or "stretching" ability; amount of paint or medium used; manner in which paint / ink /medium is applied; handling, transport and storage prior to the company receiving the items; pre-existing damage, age and / or overall condition of the item and other related factors, will be outside of the scope of liability of the company.
For example - fragile fabrics that are not prepared properly for stretching and tear; paintings where paint "cracks" as a result of the stretch or re-stretch process because of
- nature, quality and quantity of the medium used;
- paintings that are damaged and that have to be cut smaller to fit a smaller sized frame
- being submitted with incorrect dimensions in order for us to complete the required specification;
- incorrect primer being applied as a ground;
- painting technique employed
- drying time painting was permitted
Our stretching is done 100% according to protocol and under the strictest of conditions.
Our stretchers are the best in the business - but can only work with what is provided. The company reserves the right to refuse a stretching order should it be determined, in our opinion, that the material delivered is likely to be damaged / further damaged due to its nature, or during the stretching process.
However, and although we will endeavor to produce the best product and service within the realm of our ability, under no circumstances can the company be expected to predict this successfully.
We are permitted a 1mm deviance on canvas and 5mm on fabrics. Frames are cut according to dimensions and specifications of prints received and clients cannot hold the company responsible for deviations in sizes of frames due to submitted dimensions not being correct. Stretching will occur exactly according to the dimensions of the material, and frames cut only after measurements have been done.
RE-HANDLING OF FRAMES
Although we are more than happy to re-stretch canvas onto previously used frames - this can only be guaranteed on our own frames. The company reserves the right to refuse to re-stretch on a "foreign" frame, since our construction techniques are unique and designed for optimal stretching.
For each client referred by you, you will receive a 15% credit voucher (on their purchase) off your next order with us. In addition, they will receive a 15% welcome discount, applied to their following order. Items marked "on special" are excluded.